Privacy Policy
Effective Date: October 23, 2025
Last Updated: October 23, 2025
1. Introduction
Titan Labs AI ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://titanlabsai.com or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and other contact details you provide when contacting us or using our services.
- Technical Data: IP address, browser type, operating system, device information, and usage data collected through cookies and similar technologies.
- Communications: Records of correspondence when you contact us or interact with our services.
- Business Information: Information about your business needs, project requirements, and service preferences.
3. How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our services
- To respond to your inquiries and provide customer support
- To send you service-related communications and updates
- To analyze website usage and improve user experience
- To comply with legal obligations and protect our rights
- To develop new products and services
- To send marketing communications (with your consent)
4. Legal Basis for Processing
We process your personal data based on:
- Consent: When you have given explicit consent for specific processing activities
- Contract Performance: To fulfill our contractual obligations to you
- Legitimate Interests: To operate and improve our business, provided your rights don't override these interests
- Legal Compliance: To comply with applicable laws and regulations
5. How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors who assist in operating our business (e.g., hosting, analytics, communication tools)
- Business Partners: When necessary to deliver services you've requested
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for processing where consent was the legal basis
To exercise these rights, please contact us at [email protected].
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. International Data Transfers
Your information may be transferred to and processed in countries other than Thailand. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
12. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
13. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us:
- Company: Titan Labs AI
- Email: [email protected]
- Phone: +66 2 460 9322
- Address: Bangkok, Thailand